We are monitoring the coronavirus implications and will do the best we can to keep service running as normal. In terms of distribution you should be aware of updates from Royal Mail who are our biggest carrier of products to market:

Domestic Contingency Plans - https://www.royalmail.com/coronavirus

International Delivery Issues - https://personal.help.royalmail.com/app/answers/detail/a_id/5317/~/international-incident-bulletin

We do not recommend you substitute any prescribed medicine without professional advice. If you are taking any medication please check with your GP before trying any alternative remedies. Some prescribed medication can be affected by alternative remedies.

We make no claims to the therapeutic effect of any product listed on this website. All our products have not been scientifically tested but have been used successfully by many worldwide. These products are not intended to diagnose, treat, cure or prevent any disease.

Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. We do not dispense medical advice, prescribe or diagnose illness. We sell natural health products that may assist the body in its efforts to rebuild and heal itself. We are not responsible for misuse of any of our products or any manufacturing defects.

We do not recommend you substitute any prescribed medicine without professional advice. If you are taking any medication please check with your GP before trying any alternative remedies. Some prescribed medication can be affected by alternative remedies.

We make no claims to the therapeutic effect of any product listed on this website. All our products have not been scientifically tested but have been used successfully by many worldwide. These products are not intended to diagnose, treat, cure or prevent any disease.

Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. We do not dispense medical advice, prescribe or diagnose illness. We sell natural health products that may assist the body in its efforts to rebuild and heal itself. We are not responsible for misuse of any of our products or any manufacturing defects.

Shipping

• Shipping Costs to the UK mainland
• Upto 1Kg £2.95
• 1kg to 2kg £5.95
• 2kg to 5kg £7.95
• 5kg to 25kg £8.95

Parcels are delivered by Royal Mail Service or Fedex courier. The type of service we use depends on the value of the goods & weight of goods being delivered.

• Delivery time is generally: 90% of items ordered are sent out next day but some may take 2-3 days to leave us. We use Royal Mail standard or Recorded Delivery for smaller items. Heavier items will arrive by next day service courier.
• Most orders are sent out within 1-3 working days of placing the order, Most orders are sent out next day but do allow at least one week (7 days) for delivery and for overseas it make take up to 14 -18 days.
• We cannot be held responsible for any delays in the Royal Mail Delivery Service or couriers but will provide you with details to track your parcel if they are available.
• If a parcel is lost in transit we allow at least 15 working days before re-sending any item in UK and 60 days for overseas and longer to refund (as many do eventually turn up) so we would suggest the following:
  If you urgently need the item you can re-order it.
  • 
    We will re-send an item lost by Royal Mail after we receive confirmation from you in writing that it was not received, this will be after the 15 working day period has passed in the UK and 60 days for overseas.

  • We will send you a form to complete and sign for non-arrival of goods before the order can be resent or refunded. This will be after 15 working days of non-arrival.

  • You may be approached by Royal Mail regarding any item not received and will be obliged to explain the circumstances, if you do not respond and our claim is hindered and declined we will charge your card for the missing order, assuming you have received it.

  • Courier Points to Note All deliveries by courier require a signature upon delivery. If in the event that no one is home a card will be left. The courier will try again the next day unless you call them to rearrange another day or arrange a collection. After 5 days the parcel will be returned to us. In such an instance we may charge you for the return back to us which will be the shipping cost paid and a redelivery would need to be arranged and paid for. If this this instance if you would prefer to cancel there will be a cancellation charge of 4% and the shipping will be non-refundable. If you have placed an order and received a despatch email and not received a card or the item within the next 5 working days please call/email us as it may have been lost or thrown away with junk mail entering the house. Most orders above 1kg will be sent by Courier.

  • Our courier will try to deliver to your delivery address, but may also try to leave with a neighbour if you are out unless you request to leave safe. If you request to leave the item without signature we are not liable for any losses.

  • Please check all deliveries on receiving them for breakages. All breakages must be reported to us within 24 hours.

  • If a parcel is visibly damaged please check its contents before signing for it.

  • Some British Isles may require extra shipping and some parts of Scotland if the courier cost is extra to us. We will contact you if this is the case for the extra shipping.

  • We will not be held responsible for any discrepancies in delivery address supplied, if an incorrect delivery address is submitted and the parcel is under delivered we are not held responsible for its loss.

  • We cannot be held responsible for under delivered parcels which are not collected on time from your sorting office.
    
    Overseas Shipping

  • Overseas shipping is calculated by weight of the order but some items may require extra shipping, in which case we will contact you. This would be added after the purchase has been made, but contact is made to pay the extra before shipping.

  • We are not responsible for user Laws in any country outside the UK, please check if the item is usable and allowed before purchasing.

  • We will not be responsible for items which do not work in countries outside the UK, please check before purchasing.

  • Most overseas destinations will not accept any food products, salt therapy products and cherry stone pillows or wheat bags. Please check your countries Laws before ordering any product.
    
    Refunds Policy & Returns

  • Refunds are given if the goods are unsuitable, unobtainable, faulty or damaged subject to the terms below.
  • An exchange will be offered & if a replacement is not available or wanted a refund back via Paypal. If for any reason you have received such an item and you feel you need to return it to us, then send to the return address on the back of your parcel or on invoice. Please note this must be within 14 days of receiving your order. Please email us with your order number to inform us of your return, no return will be accepted without an email notification.

  • If the goods are faulty or damaged on arrival then we will refund the full transaction but if the items are no longer required or unsuitable then we will refund the transaction minus the shipping charge

  • If the goods are faulty or damaged on arrival, then we will credit you for return shipping. The shipping cost refunded will be that which it would cost us to send it to you. This should be the cheapest method of posting for items up to £30 normal post with certificate of posting or recorded or special delivery for items between £30-£250.

  • If we find on arrival of returned goods the item is not damaged or unsuitable we will not pay your shipping or return shipping paid on purchase when we do a refund.

  • If the goods you receive are unsuitable or no longer required, you must pay shipping the goods back to us.

  • Items sent back to us must include all original packaging, leaflets, booklets, instructions or inserts that were inside when you received it and in the condition it was received.

  • It is the customers responsibility for the safe return of any item being sent back to us. Please send back any item with proof of purchase. We will not be held responsible for any item lost on its way back to us.

  • Any decision of action can only be taken on inspection of the product.

  • We do not compensate shipping of any item returned even when faulty after the 14 day period.
    
    Stock Availability

  • Any item advertised on our web site should always be in stock, in the unlikely event that we are out of stock of any item ordered, we shall contact you within 2 working days of the date the goods were ordered, to notify you of a likely delivery date or any other options. We may contact you by Email, Telephone or a Text message.

  • You may wait for stock to be replenished.
    
    Web Site Accuracy

  • We should be accurate in the information we provide you, but we cannot be held responsible for any displayed information that has since changed after our date of publish
  • Our information is taken from mainly our suppliers and any inaccurate descriptions we would not be held liable for.
  • Any typing error making any description inaccurate we will not be held responsible for.
    
    Claims
  • All products are sold by Kindness101are for experimental purposes only. They should not replace or substitute prescribed medical treatment.
  • These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. Kindness101 does not dispense medical advice, prescribe or diagnose illness. We sell natural health products that may assist the body in its efforts to rebuild and heal itself. Kindness101 do not recommend you substitute any prescribed medicines you may be taken without sound medical advice.
  • We make no claims to the therapeutic effect of any magnet or magnetic products.
  • It must be stated that magnetic therapy is NOT a cure but it is known to be a preventative measure from illnesses, a pain reliever, and enhances energy levels and healing processes in the body by testimonials of users.
  • Ear Candles must be used by 2 people and always read the instructions before use. Keep a bowl of water to hand.
  • Always be wary of a naked flame, on T Lights or ear candles. Fire must be treated with respect.
    
    Disclaimer
  • It must be stated that our products are NOT a cure. These products are not intended to diagnose, treat, cure or prevent any disease. Information and statements made are for educational purposes and are not intended to replace the advice of your health care professional. Kindness101 does not dispense medical advice, prescribe or diagnose illness. We sell natural health products that may assist the body in its efforts to rebuild and heal itself. Kindness101 do not recommend you substitute any prescribed medicines you may be taken without sound medical advice.
  • The use of any product on our site is solely the responsibility of the intended user we will not be held responsible for an injury, accident, misuse or illness that may occur from any product bought from us.
  • Any defects would be dealt with by the manufacturers and we are not to be held responsible for any item causing any damage or illness or accident. Any product bought from us which is supposedly defective will be sent to the manufacturer for analysis. As we do not produce any items but are distributors of all our products we would not be responsible to deal with defective items after 7 days of receiving an item.
  • Our products are sold mainly through word of mouth and we will not be liable for any product not meeting to the requirement of the user.
  • Our products are not scientifically tested they are sold on the basis that they have worked for others.
  • Any side effects experienced from a product on our site will be the responsibility of the user. We will try to give accurate descriptions as best possible where required but further information can be obtained from emailing us.